EC1 Capital

User Replay

INFO

Investment Date: Sep 2013
Industry: E-commerce, Enterprise, Web
Website: http://www.userreplay.com

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User Replay's session replay technology lets you record, re-run and analyse every visitors' journey through a website.

For ecommerce companies this is invaluable as it enables you to find and fix site bugs, resolve disputes, recover abandoned baskets and prevent fraudulent transactions online.

Aimed at medium to large enterprises with high-turnover ecommerce channels, UserReplay enables them to improve the quality of their websites, enhance customers' shopping experience, and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

FOUNDERS

John Thompson. Phillip Smith founders of User Replay.

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Company News

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Two roads to start up land
Mon 5th May 2014 11:13

When it comes to tech start-ups there are two very different kinds of company you can create: product companies and service companies.

Twitter

  • pic twitter UserReplay’s Senior Data Scientist, Ming Gao is speaking at #GDG #DevFest17 in Reading today! Go for it Ming! :-)… https://t.co/7d7BsfuUHf 1 day ago
  • pic twitter Discover the three practices you need to overcome barriers to delivering outstanding digital #CX – Forrester Report… https://t.co/K8bDUvyUn0 2 days ago
  • pic twitter Harnessing new tech is key to delivering great #CX! Read the blog https://t.co/qnt4fjfINj #eCommerce https://t.co/TSWchRyHDT 2 days ago
  • pic twitter Struggle detection – All you need to know about digital #CX Read the blog - https://t.co/aExfYwLic7 3 days ago
  • pic twitter Three Ways To Avoid Customer Rage | CustomerThink https://t.co/e4JWpAEjyA by @customerthink https://t.co/fHbHPGW9rv 3 days ago
  • pic twitter Thanks to everyone who registered for the 2018 Digital Trends – How to Unite Teams, Data and Analytics for Future S… https://t.co/9EqiEGyz0Y 3 days ago
  • pic twitter 'Struggle is hard to define and not everything is broken, not everything is technically wrong' Mike Austin, VP of e… https://t.co/xsXee9hd5W 3 days ago
  • pic twitter 'In the new age the development groups are involved in business value', Mike Austin, VP of eCommerce Operations at… https://t.co/Nw5y5VNn5y 3 days ago
  • pic twitter Mike Austin, VP of eCommerce Operations of Rooms to Go tells us that Customer Experience Analytics is vital to the… https://t.co/DQJifnG3p0 3 days ago
  • pic twitter Mike Austin, VP of eCommerce Operations at RoomsToGo shares that for them it Is vital to ensure they have the same… https://t.co/y1z1hEltak 3 days ago
  • pic twitter Jennifer Wise from Forrester shares that delivering great #CX is about bridging the gap between different skill-set… https://t.co/22gSrfAX6I 3 days ago
  • pic twitter Jennifer Wise of Forrester explains that both #CustomerExperience and #development are responsible for delivering… https://t.co/MuMBwovVST 3 days ago
  • pic twitter Great insight from Jennifer Wise, Senior Analyst at Forrester. 'We live in the age of the customer' the customer is… https://t.co/SODNGlKcZz 3 days ago
  • pic twitter Just about to kick-off the Webinar 2018 Digital Trends How to Unite Teams, Data and Analytics for Future Success! I… https://t.co/wwVjnPf1WD 3 days ago
  • pic twitter The Future Of E-Commerce Is Customer-Driven https://t.co/zxA1ZF4tx5 3 days ago
  • pic twitter Check out UserReplay’s Senior Data Scientist, Ming Gao, speaking at #GDG #DevFest17 this Saturday in Reading! .… https://t.co/CtyJtV0Bif 3 days ago
  • pic twitter Join us tomorrow! Understand 2018 Digital Trends – How to Unite Teams, Data and Analytics for Future Success.… https://t.co/MYDEwcqAgQ 4 days ago
  • pic twitter TOMORROW! [Webinar] Nov 15 - 2018 Digital Trends – How to Unite Teams, Data and Analytics for Future Success… https://t.co/rQ2x0g3UtZ 4 days ago
  • pic twitter Tomorrow! Understand 2018 Digital Trends – How to Unite Teams, Data and Analytics for Future Success.… https://t.co/ppvpNnkJMH 5 days ago
  • pic twitter Understand 2018 Digital Trends – How to Unite Teams, Data and Analytics for Future Success. https://t.co/Ad3TVgYpkU https://t.co/ZhnA39VA0A 5 days ago