EC1 Capital

User Replay

INFO

Investment Date: Sep 2013
Industry: Analytics, Big Data, Cloud & SAAS, Customer Experience, Enterprise, Web
Website: http://www.userreplay.com

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User Replay's session replay technology lets you record, re-run and analyse every visitors' journey through a website.

For ecommerce companies this is invaluable as it enables you to find and fix site bugs, resolve disputes, recover abandoned baskets and prevent fraudulent transactions online.

Aimed at medium to large enterprises with high-turnover ecommerce channels, UserReplay enables them to improve the quality of their websites, enhance customers' shopping experience, and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

FOUNDERS

John Thompson. Phillip Smith founders of User Replay.

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Company News

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Two roads to start up land
Mon 5th May 2014 11:13

When it comes to tech start-ups there are two very different kinds of company you can create: product companies and service companies.

Twitter

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  • pic twitter Free eBook - Learn how to integrate #IT & #Marketing teams to deliver value across the business & increase #CX https://t.co/eY3LLHytMd 1 day ago
  • pic twitter #CX matters - Learn more about the role of #CXA in our free whitepaper https://t.co/UwIM4LDm2e 6 days ago
  • pic twitter Optimising #UX by understanding 'why' and 'how' - a must-watch #CXA webinar with @Netflights & @Phocuswire https://t.co/08XOr3oset 1 week ago
  • pic twitter Free #eBook: Discover the major challenges faced by online #Travel retailers and the top ways to overcome them https://t.co/k5BjEDMvCI 1 week ago
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  • pic twitter Webinar replay: What #Travelers Want (and Don’t Want) in Their #DigitalJourney https://t.co/RNpU3jHLXe 2 weeks ago
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  • pic twitter We help organizations paint the picture behind every #Customer interaction to drive performance and the continual i… https://t.co/52HwSxibiR 2 weeks ago
  • pic twitter Webinar replay: Building a #CustomerInsights Driven Business through #DigitalIntelligence https://t.co/4vfhgYzqeT 2 weeks ago
  • pic twitter Free eBook: Learn how to maximize #conversions and get greater insights into your #eCommerce platform https://t.co/dAdAhwSFtm 3 weeks ago
  • pic twitter #CEM for Financial Services - How to create a satisfying #CustomerExperience in a complex environment https://t.co/YWWHXhtuvy 3 weeks ago
  • pic twitter Webinar replay: Best Practices for Managing Customers' #DigitalExperiences https://t.co/S2fOO7ED3Z 3 weeks ago
  • pic twitter Free eBook: Guide to #CustomerExperienceManagement: 5 Questions to Ask Your Current #CEM Vendor https://t.co/wLuHT0FRvp 4 weeks ago
  • pic twitter #CX matters - Learn more about the role of #CXA in our free whitepaper https://t.co/TnOdzA0g85 1 month ago
  • pic twitter Webinar replay - Learn how to detect and prevent #Fraud & protect your online reputation with #DataAnalytics https://t.co/l36F3PnGaA 1 month ago
  • pic twitter Free eBook - Discover how #IT and #Marketing teams can collaborate to increase revenue & improve #CX https://t.co/0Yrgaxs8ZX 1 month ago
  • pic twitter Learn how to start your #DigitalPerformanceManagement journey and become #Customer obsessed! https://t.co/rBcPNCMJcJ 1 month ago
  • pic twitter Optimising #UX by understanding 'why' and 'how' - a must-watch #CXA webinar with @Netflights & @Phocuswire https://t.co/JodWLD6nkh 1 month ago
  • pic twitter Free #eBook: Discover the major challenges faced by online #Travel retailers and the top ways to overcome them https://t.co/vfYGjrqhxB 1 month ago